1. Applicability
1.1 These general terms and conditions apply, unless otherwise agreed, to all verbal and written offers and agreements made by or with the coach/counsellor, as well as to all related actions, both preparatory and executive in nature.

2. Company Description
2.1 Neurodivergent Coaching & Counselling is an independent practice offering coaching, counselling, psychosocial education and training for individual adults, couples, families, parents, schools, universities, companies and organisations.
2.2 An eclectic approach is used, drawing from various methodologies.
2.3 Theo Manusaride is registered with the Dutch Chamber of Commerce under number 78288738. Vlad Lodoaba is is registered with the Dutch Chamber of Commerce under number 88917088.

3. Definitions
a. Contractor: Theo Manusaride and Vlad Lodoaba, owners of this practive who use these general terms and conditions when offering services.
b. Client: the party engaging the services of the contractor, also referred to as the client.
3.3 Agreement: a contract between the client and the contractor concerning the agreed service.
3.4 Offer: the services proposed following the introductory or intake session (agreed verbally, in writing, or by email).

4. Execution of the Agreement
4.1 The contractor shall execute the agreement to the best of their knowledge and ability and in accordance with professional standards.
4.2 The contractor is committed to a best-efforts obligation, not a results-based obligation.
4.3 The client is responsible for ensuring that all information, indicated by the contractor as necessary or which the client can reasonably be expected to understand as necessary, is provided in a timely manner.
4.4 By confirming the agreement and these terms and conditions, the client grants permission for their name, address, and contact details to be recorded in the contractor’s client database for administrative purposes.
4.5 If the necessary information is not provided on time, the contractor is entitled to suspend the execution of the agreement and/or charge the client for any additional costs incurred due to the delay.
4.6 The contractor is not liable for any damage resulting from reliance on incorrect or incomplete data provided by the client, unless the contractor should reasonably have been aware of such inaccuracies.

5. Prices and Offers
5.1 During the intake or introductory conversation, the parties determine whether an agreement will be entered into. This can also be done by phone or email.
5.2 Unless explicitly agreed otherwise, the client is obligated to pay from the first appointment.
5.3 All offers and quotations by or on behalf of the contractor are non-binding with regard to price, content, and delivery time, and expire after 15 days.
5.4 Offers are based on the information available to the contractor.
5.5 An agreement is formed once the contractor has received and accepted a signed quotation or contract from the client. Verbal acceptance is also binding.
5.6 Services for which no fixed price has been agreed will be charged to the client based on post-calculation and at the agreed rates. If no rates have been agreed, standard rates used by the contractor will apply.

6. Payment Terms
6.1 Payment is due after each session via invoice .
6.2 The client will be invoiced for at least one hour of the reserved time if an appointment is cancelled less than 24 hours in advance or if the client fails to appear without notice.
6.3 Invoices must be paid within 15 days of the invoice date.
6.4 If the contractor hands over a claim to a collection agency, the client is liable for all legal and extrajudicial collection costs.
6.5 Any objections to the invoice must be submitted in writing within two weeks of the invoice date; otherwise, the client is deemed to have accepted the invoice.

7. Duration and Termination
7.1 An agreement for therapy or coaching can be terminated or extended at any time by mutual agreement.
7.2 Termination does not release the client from outstanding financial obligations.
7.3 The contractor may terminate the agreement with immediate effect, without notice or court intervention, if the client fails to meet financial obligations within the agreed period.

8. Registration and Payment for Open-Enrollment Training and Workshops
8.1 Upon registration eight weeks or more in advance: 10% of the quoted amount is due.
8.2 Upon registration four to eight weeks in advance: 50% is due. The remaining 50% must be paid at least four weeks before the start date.
8.3 Upon registration within four weeks of the start date or during the course/workshop: 100% is due.

9. Cancellation by Client – Open-Enrollment Training and Workshops
9.1 Cancellations or changes must be submitted in writing. Contractor and client will first attempt to find suitable alternatives. If none are possible (at the contractor’s discretion), the following cancellation fees apply:
a. Cancellation more than four weeks in advance: 50% of the fee.
b. Cancellation within four weeks or no-show: 100% of the fee. This also applies to early termination or failure to attend.

10. Cancellation by Contractor
The contractor reserves the right to cancel or refuse service without stating reasons. Cancellations or refusals will be confirmed in writing. Any payments already made will be refunded in full, terminating the agreement without further obligations.

11. Shortcomings – Rescheduling Appointments
11.1 The contractor reserves the right to cancel or reschedule appointments without charge in case of illness, disability, a death or serious illness in the immediate environment, or other unforeseen circumstances that prevent proper execution of the agreement.
11.2 The contractor may reschedule appointments to attend relevant professional development activities (training, supervision).
11.3 A fee of at least one hour will be charged for cancellations made less than 24 hours in advance or for no-shows. Cancellations made earlier will not be charged.
11.4 If the client fails to attend a scheduled session, the full session fee will be charged.
11.5 The contractor reserves the right to reschedule or cancel appointments if unable to properly execute the agreement.

12. Confidentiality
12.1 Both parties are obliged to maintain confidentiality regarding all confidential information obtained in the context of the agreement. Information is considered confidential if it has been designated as such or if its nature implies confidentiality.
12.2 In the event of imminent danger to the client, society, or individuals, the contractor reserves the right to inform relevant authorities, thereby breaching confidentiality if necessary to prevent harm.
12.3 If the contractor is legally required to disclose confidential information to third parties designated by law or court, and cannot invoke a legal right to refuse disclosure, the contractor is not liable for resulting damages and the client may not terminate the agreement on that basis.

13. Liability
13.1 The contractor has a best-efforts obligation, not a results-based obligation, and will always act within her professional competencies.
13.2 To ensure quality, the contractor will regularly engage in peer consultation and professional training.
13.3 The contractor is never liable for direct or indirect damages, emotional harm, or damages resulting from decisions made by the client, whether or not in consultation with the contractor.
13.4 The client is always responsible for their own choices.

14. Complaints Procedure
14.1 Complaints about services must be submitted in writing within 14 days of their occurrence.
14.2 After discussing the complaint, the contractor will implement the chosen resolution to the best of her ability. The notice of default must describe the issue in sufficient detail to enable a proper response.

15. Amendments to the Terms and Conditions
15.1 The version in effect at the time the agreement was concluded shall apply.